1. Introduction

Nuage Enterprise Inc. dba Communities CRM (“Communities CRM,” “we,” “us,” “our”) is committed to leveraging data to enhance user experience, optimize our services, and drive effective marketing campaigns.

By accessing or using our services, you agree to the terms of this Privacy Policy, including our right to collect, use, store, share, and process your data for marketing and commercial purposes. If you do not agree with any part of this policy, you must immediately stop using our services.

This Privacy Policy applies to:

• Our websites, mobile apps, and digital platforms (the “Services”)
• All data collected through interactions with our Services, including but not limited to forms, calls, emails, SMS, online tracking, and third-party integrations.

2. Information We Collect

We collect a broad range of data to enhance our business operations and marketing strategies. This includes, but is not limited to:

a. Personal Information You Provide

• Name, email, phone number, mailing address.
• Financial and property-related data (including mortgage details, rental applications, and credit history).
• Communication records (calls, SMS, emails, and chat messages).
• Payment details (processed through third-party payment providers).
• Any additional data voluntarily provided through our forms, surveys, or support channels.

b. Automatically Collected Data

• Cookies, web beacons, tracking pixels to monitor user behavior and preferences.
• IP addresses, device identifiers, browser type, operating system, and location data for analytics and security.
• Usage logs, including pages visited, features used, and time spent on our platform.
• Third-party tracking data (e.g., Facebook Pixel, Google Analytics, Conversion API) to enhance marketing performance.

c. Data from External Sources

We may collect additional information about you from:

• Business partners, advertisers, and data brokers.
• Social media platforms(if you interact with our content or link accounts).
• Publicly available databases, including government records and industry directories.
• Third-party services, including payment processors, CRM tools, and analytics providers.

d. Call and Communication Recording

• All phone calls, SMS, emails, and digital communications may be recorded, monitored, and stored for quality assurance, training, dispute resolution, and compliance.
• By communicating with us, you explicitly consent to such recordings.

3. How We Use Your Information

We use collected data for:

Marketing & Advertising:

• Delivering personalized ads, promotions, and targeted marketing via email, SMS, phone calls, push notifications, and third-party platforms (e.g., Google, Facebook, LinkedIn).
• Retargeting users across different devices and channels.
• Sharing hashed email addresses for custom audience targeting on advertising networks.

Business Operations & Service Enhancement:

• Analyzing user behavior to improve products, services, and user experience.
• Managing transactions, processing payments, and providing customer support.
• Conducting internal research and development.

Legal Compliance & Security:

• Preventing fraud, enforcing Terms of Service, and complying with legal obligations.
• Monitoring suspicious activity and enforcing security measures.

Data Aggregation & Analytics:

• Combining user data with third-party data for enhanced analytics.
• Generating non-identifiable insights for research and marketing strategy.

By using our Services, you consent to these uses of your data.

4. Sharing and Disclosure of Your Information

We do not sell your identifiable personal data, but we may share, process, and transfer your data in the following ways:

a. With Our Business Partners & Service Providers

• Marketing agencies, advertisers, and data processors that assist with targeted advertising.
• Technology providers, payment processors, and data storage partners who facilitate our Services.
• Affiliates, subsidiaries, and joint-venture partners for operational and strategic purposes.

b. Legal Compliance & Protection

We may share data if required by law or to:

• Protect the rights, safety, and security of Communities CRM and our users.
• Prevent fraud, cyberattacks, or legal claims.
• Comply with government or regulatory requests.

c. Business Transfers

In the event of a merger, acquisition, sale, or bankruptcy, user data may be transferred without notice or consent.

5. Your Rights & Choices

a. Opting Out of Marketing Communications

You may opt out of email, SMS, and phone marketing via:

• The “unsubscribe” link in emails.
• Replying “STOP” to SMS messages.
• Contacting [email protected].

Note: Even if you opt out, we may still send you transactional or legally required messages (e.g., security alerts, account updates).

b. Access, Correction, and Deletion Requests

• You may request access to or correction of your personal data.
• You may request deletion of your data; however, we retain records as permitted by law.

To exercise your rights, [email protected].

c. Do Not Track (DNT) & Third-Party Tracking

Our Services do not honor Do Not Track (DNT) requests, and we continue tracking user activity across sites and services.

6. SMS Terms & Conditions

By subscribing to Communities CRM SMS services, you agree to receive text messages from us. Communities CRM will send SMS messages to communicate with customers on the status of the projects they have requested to provide a better overall customer experience. For HELP, please contact us at (514) 316-1450. To opt-out of receiving messages, reply with “STOP” at any time. Message frequency may vary. Standard message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The categories mentioned above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Text / SMS Marketing

If you choose to opt-in to SMS communications from Communities CRM, you will receive text messages at the mobile number you provide.

8. Frequency of Messages

Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.

9. Opt-Out and Support Options

You may opt out of receiving text messages at any time by texting "STOP". Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm your that you have unsubscribed. Should you wish to re-subscribe, you may text "START' to receive SMS messages again. For assistance with the messaging service, text 'HELP" or contact [email protected]

10. Wireless Carrier Rates and Services

Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

11. Confidentiality

We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to Communities CRM.

12. Data Security & Retention

We implement reasonable security measures but cannot guarantee 100% security. Users share information at their own risk.

We retain data indefinitely or as required by law, even after account closure, unless explicitly requested for deletion.

13. International Data Transfers

By using our Services, you acknowledge and consent to your data being stored and processed in Canada, the U.S., and other jurisdictions where data laws may not provide the same level of protection as your home country.

14. Third-Party Links & Services

We may link to third-party websites or services. We are not responsible for their privacy policies or data practices.

15. Children’s Privacy

We do not knowingly collect data from children under 13 years of age. If we become aware of such data collection, we will delete it.

16. Changes to This Privacy Policy

We may update this policy at any time without prior notice. Continued use of our Services constitutes acceptance of any changes.

17. Contact Information

For privacy inquiries:
📧 Email: [email protected]
📍 Address: 61 Majestic Point, Calgary, AB T3Z 2Z9, Canada
📞 Phone: 1 (888) 997-3860